Course Description

How To Set Up A Telehealth Service is a program designed to give allied health professionals all of the information, tools and considerations required to launch a successful telehealth service.

This course will help you to answer the following questions:

  • How do i know if my telehealth concept is likely to work?
  • How do i put the right legal and safety measures in place?
  • How do i choose a video platform?
  • How do i adapt my face to face consultations to the online space?
  • How do i go about pricing my online consultations?
  • How do i know when i am ready and safe to launch?


Telehealth expert Karen Finnin will lead you to the answers for all of these questions and more.

If you are an allied health professional looking to get started in private practice telehealth, this course is for you.

The content is delivered in a combination of text, videos, surveys and checklists.

We understand you are busy, probably working at another job while you set up your online space, so this course can be worked through in your own time. You have access to the materials for 12 months.

If you are also interested in guidance on how to brand and market your new telehealth service, you may wish to bundle this course with How To Market Your Telehealth Business.


Digital Health Expert

Karen Finnin

Hi, my name is Karen Finnin. I am a Physiotherapist, and I help health businesses to use digital technologies to have more time, money and fun.In 2011 I launched Online Physio, Australia’s first entirely online Physiotherapy clinic. As a result of the success of Online Physio, i have become one of Australia’s leading authorities within the telehealth (online health consultation) industry. Through my experience with Online and subsequent health technology projects, I have become passionate about opportunities at the intersection between health, business and technology. I look forward to sharing my knowledge with you.

Course curriculum

  • 1

    Getting Started With Telehealth

    • We're On This Digital Health Journey Together

    • The 7 Essential Questions You Must Answer First

    • How To Pick The Right Niche For Your Telehealth Service

    • Digital Survey: The Telehealth Service Viability Survey

  • 2

    The Case for Telehealth

    • The Research Evidence For Telehealth

    • An Update on Terminology in Telehealth

  • 3

    The Legal and Safety Considerations

    • Data Security in Digital Practice

    • Use of a VPN in Digital Practice

    • Telehealth Safety Measures

    • Legal, Insurance, Disclaimers

    • Records, Technology, Gadgets

    • Clinical Safety

    • Informed Consent

    • Who Not To Treat Via Telehealth

  • 4

    Video Platforms for Digital Practice

    • Video Platform Selection - Security

    • Video Platform Selection - Features

    • Telehealth Video Platform Resource

    • The Ultimate Set Up Guide for Telehealth Video Calls

    • Tips For the Mobile Telehealth Clinican

  • 5

    Adapting In Person to Online

    • How To Conduct Online Health Consultations

    • Telehealth Subjective Assessment for Health Professionals

    • Telehealth Objective Assessment for Health Professionals

    • Telehealth Video Call for Health Professionals

    • Telehealth Exercise Prescription for Health Professionals

    • Telehealth Follow Up for Health Professionals

    • Creating Seamless Patient Flow in Digital Practice

    • How To Automate Your Digital Practice Using Systems

  • 6

    Pricing Digital Health Services

    • How To Price Online Health Consultations

    • Where To Place Your Payment Gateway

  • 7

    Marketing your Telehealth Practice

    • Marketing and Running An Efficient Digital Practice

    • Digital Audit: Is Your Telehealth Business Set Up For Marketing Success?

  • 8

    What Next?

    • Are You Ready To Launch Your Digital Practice?

    • Digital Checklist: Are You Telehealth Ready?

Reviews from Health Professionals

5 star rating

Mini MBA in Telehealth Service

Oluchi Ihekuna

This course was packed full with so many helpful resources. It provides a clear road map on starting and succeeding at running my digital practice. Thank y...

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This course was packed full with so many helpful resources. It provides a clear road map on starting and succeeding at running my digital practice. Thank you Karen for a great course! Oluchi Ihekuna.

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5 star rating

Is the course worth the price?

Lisa Cecil

In short, yes. My main pre-course concern, was would the course "meet me where I'm at"? In other words would it be too basic or too advanced? In the spiri...

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In short, yes. My main pre-course concern, was would the course "meet me where I'm at"? In other words would it be too basic or too advanced? In the spirit of Goldilocks, I found that this course was just right. I was not bored, nor was I overwhelmed by tech talk. The format of the content (short videos, concise text, helpful links, thoughtful surveys that generated action plans and bonus tid-bits), was thoroughly engaging. I found it to be a good investment and I will take the follow up marketing course once I have put the principles of this course into practice. By the way, I live in Florida and this course translated very well for international practitioners. You don't have to live in Australia to immediately begin using the information provided.

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5 star rating

Entire course

Dimity Dornan

Great value for money Clear and concise Questions promptly answered Made me feel welcome and comfortable Needs to have volume levels equalized between co...

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Great value for money Clear and concise Questions promptly answered Made me feel welcome and comfortable Needs to have volume levels equalized between courses for comfort I would recommend this course to any professional starting out in telepractice

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5 star rating

Excellent!

Karina Coffey

I am very much enjoying this. Well set up course. Brilliant

I am very much enjoying this. Well set up course. Brilliant

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5 star rating

Great!!!

Olalekan Bello

Loaded with information that definitely are relevant and helpful for starters of telehealth like me. Thank You!

Loaded with information that definitely are relevant and helpful for starters of telehealth like me. Thank You!

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5 star rating

Excellent course

Anita Bruce

An excellent course highlighting so many issues I hadn't even considered! Also, loved the advice regarding sites to use for making my life easier online and...

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An excellent course highlighting so many issues I hadn't even considered! Also, loved the advice regarding sites to use for making my life easier online and was fabulous to hear your discussion on how to manage the assessment process - something I had truly been a little fearful of. Thank you!! I look forward to completing the marketing course next ... I am sure that it will be just as informative as this course.

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5 star rating

What a Great Course on how to set up a Telehealth Service!

Mark Zampatti

Awesome Content Covid 19 Quick Set Up - very helpful Would be great to have a text format of your brilliant script to help to sell the concept of a telehea...

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Awesome Content Covid 19 Quick Set Up - very helpful Would be great to have a text format of your brilliant script to help to sell the concept of a telehealth consultation to a client. I wrote it down but just thinking would be great for others. So much to do to be anywhere near the level of automation that you have that would make life so much easier but little steps! Thanks so much for sharing your knowledge!

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5 star rating

Thank you!

Nicholas Usui-Crook

Hi Karen, Thank you for the course, I think the best part is that you have so much experience or what works and what doesn't that it helped me find the b...

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Hi Karen, Thank you for the course, I think the best part is that you have so much experience or what works and what doesn't that it helped me find the best options. Thanks again, Nick - Osteo

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5 star rating

Physioworks Digital Practice

Sonya Curran

I found the course very informative, a great insight into how a "Digital Practice" can and should work. There were plenty of useful and practical tips. With ...

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I found the course very informative, a great insight into how a "Digital Practice" can and should work. There were plenty of useful and practical tips. With out sounding crass, there has never been a better time to transition into this new area and Karen is a superb mentor and guide. I conducted my first Telehealth consultation yesterday, consequently "Physioworks Digital Practice" is up and running. Now comes the hard work, to refine the process to a level that hopefully approaches that achieved by Karen.

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4 star rating

It was an interesting course

valerie Johnston-Dugamin

I really enjoyed the course as it demonstrated that telehealth can be an another type of service to provide to my clients. I also like the fact that it h...

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I really enjoyed the course as it demonstrated that telehealth can be an another type of service to provide to my clients. I also like the fact that it helped me identified if telehealth would be something that I could add to my practice. I appreciated the fact that Karen shared some of her resources and tools to help me creates my telehealth. Thank you, it was overall a good course.

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4 star rating

Title is appropriate

Jeremy Ellul

The content made me aware of all the considerations in setting up a digital practice. I thought I could just hook up to my device and GO! clips were clear ...

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The content made me aware of all the considerations in setting up a digital practice. I thought I could just hook up to my device and GO! clips were clear and concise, and so was text.

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4 star rating

Lots to think about!

Simon Tydd

This was a great introduction into the brave new world of telehealth. The broad scope highlighted many considerations to be dealt with prior to making the su...

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This was a great introduction into the brave new world of telehealth. The broad scope highlighted many considerations to be dealt with prior to making the successful leap into a sustainable telehealth practice. It has created plenty more questions and scenarios that have given me more energy and motivation to get onto it! Thanks Karen

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